INDEPENDENT FUEL. ENDLESS POSSIBILITIES. Build your own 10-gel box ↗
THE FUEL SUPPLY / QUESTIONS & ANSWERS

GOOD QUESTIONS.
CLEAR ANSWERS.

Everything you need to know about your fuel, delivery and returns.

Pre-launch information: shipping rates, delivery times and support details are still being finalised. Ordering is not yet available.

Ordering & payment

Can I place an order now?

Not yet. You can explore products, create a 10-gel box and build a bag. Checkout and payments will open at launch. Adding to your bag does not reserve stock or place an order.

Do prices include VAT?

Precision prices use the VAT-inclusive retail prices supplied for our planned range. Other brands currently show preview prices. The price is for the unit stated on the product page: a single gel, a tube, a packet or a full bag. Shipping is separate.

Which payment methods will you accept?

Payment methods are being finalised and will be displayed before ordering opens. No payment details are collected in this preview.

Shipping & delivery

Where do you deliver?

We’re preparing The Fuel Supply for customers in the Netherlands. Delivery destinations and any international options will be confirmed before launch.

How much does shipping cost?

Our planned launch rate is €4.95 for orders below €59, with free shipping from €59. These are planning rates from our launch model, subject to confirmation before ordering opens. The final applicable cost will be shown before you pay.

When will my order arrive?

Dispatch times, order cut-off times and delivery estimates will be published at launch. We do not currently promise next-day delivery. Once ordering opens, check the delivery estimate before buying fuel for a specific race.

Will I be able to track my order?

Carrier and tracking arrangements will be confirmed at launch. Any available tracking link will be included with the dispatch information.

Returns & refunds

Can I change my mind after ordering?

For eligible online purchases, you generally have 14 days after receiving the goods to notify the seller that you wish to withdraw, without giving a reason. You then have another 14 days to send the goods back. This is a statutory right, not a special promotion.

Can nutrition products and mixed boxes be returned?

A mix of standard products is not automatically exempt just because you selected the contents. Exceptions can apply to rapidly perishable products and certain sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. Any applicable exception must be explained before purchase. Keep product seals intact while deciding.

How do I arrange a return?

Our return address, contact channel and online withdrawal option will be provided before checkout opens. Do not send parcels to a manufacturer or an unconfirmed address. Orders and returns cannot currently be submitted through this preview.

Who pays for return postage?

Our return-postage policy is being finalised and will be stated before purchase. For a change-of-mind return, customers can be asked to pay return postage only if informed beforehand. Faulty or incorrect goods are handled separately.

When will I receive my refund?

For a valid withdrawal, refunds are generally due within 14 days of notification, although the seller may wait for the goods or proof of return, whichever arrives first. A full-order refund includes the standard outbound delivery cost; an upgrade above standard delivery need not be refunded.

What if an item is damaged, incorrect or faulty?

Your rights for faulty or incorrect goods are separate from change-of-mind returns. Once support opens, contact us with your order details and a description of the problem. Keep the packaging and any helpful photos so the issue can be assessed. Do not consume damaged or suspect products.

Products & discovery boxes

How does the 10-gel box work?

Choose exactly ten eligible individual gels. You can mix brands and flavours or choose several of the same gel. The total updates as you go. A starter mix is editable; you remain in control of every gel.

Are larger refill gels included in the discovery box?

The discovery box focuses on individual gels for trying flavours and formats. Multi-serving gels and refill pouches are sold separately through the shop, with their full pack price clearly shown.

Where can I check ingredients and allergens?

Open the product page for ingredient information and a link to the manufacturer. Formulas can vary between markets or change over time, so check the physical pack before use. Product nutrition values are shown for the stated serving, not necessarily the whole retail pack.

Do you sell caffeinated products?

Yes, the planned Precision range includes PF 30 Caffeine Gel. Caffeine is identified on product pages and in the shop filters. Choose caffeine-free products if you want to avoid it, and always follow the label.

Is the race calculator a personalised nutrition prescription?

No. It is a planning tool based on duration, your selected carbohydrate target and product quantities. Practise your plan in training. It does not estimate your individual fluid or sodium needs.

Consumer-rights information: ACM guidance and Your Europe. Full shop terms and contact details will be available before sales open.

Contact information
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